- Shipping Info
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TIME TO SHIPPING: Please allow a minimum of two weeks for the creation of your bespoke item(s) in the color(s) of your choice, in addition to the shipping time indicated for the method you select at the time of checkout. Some colors may be in stock now, depending on how much time I've had to work on inventory lately. If not, I will craft your items promptly!
If you ordered an in-stock item, a digital items, or something from the miscellany market category, it will ship within 2 business day (Monday-Friday).
These Terms & Conditions are not very negotiable, but rush / same day shipping orders are not impossible, just unlikely. Doesn't hurt to try. Email me at SacredArtsAdmin@AhavahAriel.com to inquire.
APPROVAL PROCESS FOR BESPOKE ITEMS: A photo of your nearly completed item(s) will be emailed for your approval prior to shipment. Once approval is secured by email, the item(s) will receive their finish coat of nontoxic sealant. Next, the item(s) will be dried and readied for their journey to your home.
IMPORTANT SHIPPING INFORMATION: Tracking and insurance will be enabled on all shipped products. If your item arrives damaged or does not arrive at all, you must contact your local post office for redemption of the insurance policy.
The Fine Print: IT IS YOUR RESPONSIBILITY to make sure your item is being delivered to a safe location with someone present to accept delivery!
THERE WILL BE NO REFUNDS FOR VICTIMS OF VANDALS OR "PORCH PIRATES" / VANISHED PACKAGES DUE TO ANY CAUSE.
Once the tracking and insurance information has been assigned to the package by the carrier, Ahavah Ariel Sacred Arts LLC is not responsible for the loss or theft of the package. Please visit your local post office with your receipt to negotiate your insurance claim. No refunds will be given in lieu of these insurance payouts.
INTERNATIONAL ORDERS: As a general rule we do not ship outside the United States. If you would like to discuss that possibility, please note there will be additional shipping fees on your invoice. Also, YOU WILL BE RESPONSIBLE FOR COMMUNICATING WITH CUSTOMS AND PAYING ANY PORT FEES OR DUTIES YOUR COUNTRY REQUIRES.
Thank you and have a great day!
- Return Policy
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REFUND POLICY: In-stock, pre-made ready to ship existing inventory item orders may be cancelled prior to shipping and a full refund will be given. This includes digital products.
There will be no refunds for digital products after the email or receipt with the digital file / link / download information has been sent.
Cancellations of commissioned / bespoke crafted items after 3 days will be subject to a materials fee of not less than 25% of the purchase price during the 4th - 7th day since ordering, and 50% from the 8th day until approval for shipping.
Completed and approved ready-to-be-shipped bespoke items can be cancelled / refunded only with prior authorization and for sufficient cause (not including missing or transit damaged packages) . Since the buyer receives & approves photographs of the bespoke item prior to shipping, only extraordinary circumstances will be considered for refunds.
If your order has already shipped, no refunds for the cancelled part(s) of the order will be issued until the item(s) are returned in their entirety (i.e. all parts & pieces of the cancelled item(s) included).
Email SacredArtsAdmin@AhavahAriel.com for information regarding a return authorization. Thank you and have a great day!
